More than 90% of organizations report that younger workers are pushing for an increased amount of flexible working and better technology, a report commissioned by Capita and Citrix has found.
Furthermore, organizations fear that the inability to work in an agile fashion is limiting their business potential and allowing competitors to catch up and overtake.
The report -- "Delivering Digital Transformation Demands Agile Workspaces – Where are Organisations Today?" -- surveyed over 200 CIOs to find out what was limiting businesses from "going agile." The CIOs revealed that the key factors are cost (48%), security and compliance concerns (47%) and legacy technology (44%). The survey also found that 71% of organizations had initiated a "bring your own device" (BYOD) policy, but that this increased the demands on IT support, according to 89% of CIOs, while 87% said the policy had increased security risks.
Millennials want more flexible working options as the nature and definition of work changes. (Image: Rawpixel, Unsplash)
Due to remote and mobile working, these CIOs also reported a 25% rise in support requests to the IT help desk. That said, almost two thirds -- 64% -- of organizations have implemented their own IT self-service tools, with a further 30% reporting they will do so in the next 12 months. Additionally, 87% of those with IT self-service tools said they are using these tools to measure the user experience of employees and improve it where necessary.
The full report is available for download on Capita's website.