Durham-based Atom bank and Newcastle University will join forces for a three-year research project to examine how financial services companies can build better, more trustworthy services for their customers.
Dubbed "FinTrust," the project has been funded by a £1.2 million ($1.6 million) grant from the Engineering and Physical Sciences Research Council, as part of an £11 million ($14.3 million) campaign to research how access of personal data could be improved, and subsequently how companies build trust with their customers. (See Brits Going Off Challenger Banks Through Lack of Trust – Findings.)
The project will look at Open Banking (a set of directives from the EU/UK government for banks big and small to open their APIs and allow third-party companies to build apps on top of those APIs) and the human need for trust, focusing on access of personal data and the security processes which protect that data, and if customers trust companies, especially financial services firms and fintech organisations, with their personal, sensitive data.
Atom bank is based in Durham, and offers things other digital banks don't offer, such as mortgages and fixed savers. (Image: Atom bank)
Atom bank is one of many fintech startups looking at blockchain as a means to improve privacy, security and trust with its customers. The digital bank competes with others, such as Revolut, Monzo and Starling to introduce a new way of managing money to the UK and Europe, and believes blockchain is a fundamental way to improve privacy, security and trust. (See Banks Must Move From Product Focus to Customer Focus.)
To this end, the bank will use the research project to build a blockchain-based mortgage project. Edward Twiddy, chief innovation officer at Atom Bank, said: "Atom will use the outputs from the research to inform and improve the design of future innovative products and services. One of the first applications of the research will be in the development of our blockchain to build better mortgages, a major innovation project drawing on blockchain expertise from Newcastle University's Computer Science department and crypto-statisticians at the Durham University's Department of Mathematical Sciences."